HTF is making it easier than ever to get in touch with our sales representatives and other team members. We’ve just switched over to a state-of-the-art cloud-hosted phone system, streamlining communication across all our locations. This upgrade means that customers only need to remember one number - 800.466.1940 - to reach HTF, whether they are calling any of our offices in the United States or Canada. A unified system simplifies the process, ensuring that reaching us is always a straightforward experience.
Our new cloud-hosted system also offers remarkable flexibility. With dedicated iPhone and Android apps, HTF team members can access the system remotely, allowing them to stay connected with customers anytime and from anywhere. Customers benefit from this setup as well, as it allows them to get through to a representative using one company number with minimal hassle.
Another significant advantage of our new phone system is its intelligent call routing capabilities. If a particular employee is unavailable, the system can automatically transfer the call to another team member who can assist the customer. This feature minimizes wait times and ensures that inquiries are addressed promptly, enhancing the overall customer experience.
Cloud-hosted phone systems are revolutionizing the way businesses like HTF communicate with their customers. With the transition to a unified system, customers now only need to remember one number to reach HTF, regardless of the office they are trying to contact. This simplification not only makes it easier for customers but also streamlines internal communication for the HTF team. The flexibility offered by dedicated mobile apps allows team members to stay connected and responsive, no matter where they are. And with intelligent call routing, customers can rest assured that their inquiries will be promptly directed to the right person for assistance, minimizing wait times and ensuring a seamless experience.
HTF’s transition to a cloud-hosted phone system represents an important step forward in improving our communications. By unifying our contact number across all locations and enabling remote access for our team, we’re ensuring that our customers receive timely and efficient service. The intelligent call routing feature further enhances this experience, making it easy for customers to reach the right person without delay. With these advancements, HTF is committed to providing the highest level of customer service and support.